At Friendly Partner, your satisfaction is our priority. If you encounter any issues with your electronic product purchase, we are committed to assisting you and resolving your concerns promptly.
You may request a return or refund under the following circumstances:
Damaged Products: If the electronics delivered are faulty, damaged, or not functioning properly upon arrival.
Incorrect Items: If the product you receive differs from what you ordered.
Non-Delivery: If your order is not delivered within the promised timeframe.
Quantity Issues: If the quantity of items delivered is less than what you ordered.
To be eligible for a refund, requests must be submitted within 2 hours of delivery. You will be required to provide clear photographs or evidence of the damaged or incorrect product. The products must not be tampered with or used beyond necessary inspection before reporting the issue.
Submit a Request: Report your issue through the app’s support section or via the Contact page on our website. Please include your order details along with relevant proof, such as photos of the item.
Review and Approval: Our team will assess your claim and respond within 24 hours with the status of your request.
Refund Method: Approved refunds will be processed using the original payment method or as account credits within 3 business days.
Minor cosmetic scratches or marks that do not affect product performance or functionality.
Products accepted without immediate notification of defects at delivery.
Requests submitted after the 2-hour window post-delivery.
For any questions or assistance related to returns or refunds, please reach out via our Contact page on the Friendly Partner website or app. This ensures your request is handled efficiently and securely.
